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Fisk and Fern

policies

Why I make what I make

Fisk and Fern first started because I have always wanted to make greeting cards since i was a little kiddo and love making useful things for your home, and knowing that my dish towels hang in  your kitchen is the best reward for having this business. It's so special to have the chance to be a part of a special moment in someone's life - whether it be a birthday, new baby or thank you.  It's what keeps me thinking of new ideas every day.

Refunds and Exchanges
We offer returns and want to be fully happy with your items! To receive your refund, email me through the site, and once the item is returned i will refund the cost of the item and original shipping costs.

Please note as the tea towels are all handprinted and all our items are assembled by hand, I do NOT accept returns on items that are ever so slightly different than what you see photographed. Everything is printed in small runs and while the colors are usually the same from run to run, there will be slight shifts in color or position from time to time, which is the beauty of the human touch! Of course, if something arrives damaged or far off from what is pictured returns will be made immediately.

Sourcing
All designs are copyrighted and hand drawn by me, Laura Fisk.  Our towels are hand screenprinted locally by me or local printers in Austin, TX.  All our inks are non-toxic and speciality mixed colors.  The towels are sewn in India and all other goods are made and printed in the US. 

Shipping
I mainly ship USPS first class, and around holidays priority mail. I try to ship every order within 3 days of receiving your order. If you need a package very quickly, just contact me and I'll make it so, adjusting for expedited cost. I love shipping to my international customers! All of the US packages are tracked with delivery confirmation.

Any questions please contact me at laura@fiskandfern.com